Location: Colombo 9, Sri Lanka
Job Title: Customer Service Assistant
Salary:Competittve
Job Type: Full-Time
Closing Date: 07/06/2025
Contact: 0114728100
Gender: Male / Female
Post Date: 24/05/2025
Job Description:
We are looking for a highly motivated and skilled Customer Service Assistant to join our team at Aramex Lanka (Pvt) Ltd. The ideal candidate will be responsible for Respond to customer inquiries via live chat in a timely and professional manner. This role requires expertise in Excellent written communication skills in English with impeccable grammar,strong typing skills with speed and accuracy and offers an excellent opportunity for career growth......Click Here
Responsibilities:
- Provide accurate information about products,services and shipping rates information.
- Troubleshoot and resolve customer issues,escalating complex problems as needed.
- Guide customers through website navigation and assist with online transactions.
- Maintain a high level of customer satisfaction.
- Collaborate with other team members to ensure consistent service delivery.
- Meet or exceed performance metrics related to customer satisfaction,response time,and resolution rate.
Requirements:
- Proven experience in a customer service role,particularly in a live chat or online support environment will be a definite advantage.
- Possess sound computer literacy.
- Strong problem-solving skills and attention to detail.
- Empathetic and patient demeanor with a customer-centric approach.
- Ability to work indeependently and as part of a team.
- The role requires the ability to work an Australian work schedule.
- School leeavers are welcome to apply.
Location: Colombo 9, Sri Lanka
Salary: Salary Range or "Negotiable"
How to Apply: Please email your resume to company email (check more Details) within 7 days of this advertisement.Please mention the position applied for in FULL CAPITALS in the subject header
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